PrimeLearning

SERVICENOW

• Update Sets
• Reports
• Gauges, Homepage
• Integration with ServiceNow
  
• CMDB and Discovery
  

APPLY NOW

Whether you’re brand new to ServiceNow or are looking for a refresher, ​this course will teach you how to properly administer a ServiceNow ​instance and prepare you for the ServiceNow Certified System ​Administrator exam.

About the course

After completing this course you should be able to:

• Create new users, groups, and roles
• Manage users and access
• Configure and customize lists and forms
• Create new applications on the NOW platform
• Leverage events and notifications
• Work with importing data through import sets
• Build custom reports
• Understand when to use UI policies, UI actions, business rules, ​script includes, and data policies

Learn with a comprehensive curriculum

Introduction

It’s like the first day of school! This is when you will meet with ​your fellow learners who will be your ride for the next 4-6 ​weeks. We will also review the curriculum, set expectations, ​and send you home with a little homework.

The “Why” and the “What”

The first session of this course tries to answer mainly the ​“Why” and the “What” questions. We’ll start the session by ​asking what is SaaS, what is PaaS & Cloud, and ​why/how/where ServiceNow helps, and what is ServiceNow ​is all about (and also what it isn’t). Then we’ll address any ​questions, dilemmas, and considerations (i.e., what option ​should I choose, and why) about ServiceNow Administrator ​ro Developer, which are important to anyone planning to ​start thier career in ServiceNow or improving an existing ​ServiceNow role. Finally, we’ll look at the bigger picture and ​see how ServiceNow Admin and Developer is related to the ​other and Architecture of ServiceMesh.

Hands-on labs

Uses a combination of instructional training and working ​demos to illustrate key topics Is accompanied throughout ​with hands-on exercises so you can have a go during the ​class Includes weekly assignments so you can apply your ​new-found knowledge in realistic and holistic scenarios ​Includes full online solutions for all assignments, as well as a ​full walkthrough and a Q&A session so you can clarify any ​details with our instructors

Capstone projects

Throughout the ServiceNow course, you will work on ​multiple projects to showcase your skills to employers. ​You will have the opportunity to work on group projects ​with your classmates and work on real-life projects to gain ​valuable experience.

Post completion of this course, you will walk away with a ​ServiceNow project that reinforce various topics ​presented in ServiceNow Course and end up finding a job ​in less than a month.

Mainly:

• Those who are new to the ServiceNow platform
  
• Anyone interested in becoming a ServiceNow administrator or ​developer
  
• Those who are looking to pass the ServiceNow certified System ​Administrator exam
  

Training Schedule Overview

Introduction to Service-now

• What is Service-now?
• What is SaaS?
  
• What is PaaS?
  
• Browser supportability
  
• Logging in to Service-now
  
• Introduction to Cloud
  

Basic Administration

• User Administration
• Granting Roles
  
• Creating tickets and raising Requests
  
• Crating Menus
  
• Form Layouts and list layouts
  
• Introducing Applications
  
• Creating Modules
  
• Customizing tables
  
• Dictionary Entries and Overrides
  
• List Controls
  

WEEK-2

Advanced Administration

• UI Policies
• UI Actions
  
• Access Controls (ACLs)
  
• Dictionary Entries
  
• Email Notifications
  
• Import sets g. Data Polices
  
• Business Rules
  
• Client Scripts
  
• Transform Maps
  
• Scheduled jobs
  
• Loading Data of different Formats
  
• Creating incidents and change using record ​producers
  
• Creating Order Guides.
  

Customization

• Creating Custom Table
• Creating custom application
  
• Creating Fields and Menus
  
• Creating Workflows
  
• Approval Mapping ServiceNow Course Content
  
• Using other workflow activities
  
• Creating Service Catalog
  
• Creating Service Level Agreements and ​Operational Level Agreements
  

Integrations

• Basics of LDAP Integrations for User Import
• Overview on Web Services
  
• I) Direct Web Services
  
• II) Transform Map Web Services
  
• Overview on MID Server Installation
  

WEEK-3

Reporting

• Bar Charts, Pie Charts, List Reports, Pivot Tables
  
• Scheduling Reports
• Making Gauges
  

System Upgrades

• Needs for cloning and ways to implement
• New Releases
  
• New Features
  

ITIL Process

• Overview on Incident Management
• Overview on Change Management
  
• Overview on Problem Management
  
• Overview on Knowledge Management
  
• Overview on Service Catalog
  

WEEK-4

Configuration Management

• Classes in CMDB
• Mapping Configuration Item to Asset Records
  
• Relating Configuration items
  

Content Management

• Introduction to CMS
• Creating Sites
  
• Creating Pages
  
• Login Rules
  

ITSM Modules experience

• Incident Management
• Problem Management
  
• Change
  
• Knowledge
  
• SLA
  
• Service Catalog
  
• Customer Service Management
  
• Project Portfolio
  
• Contract Management
  
• Governance and Risk Compliance
  
• Demand Management
  
• Survey Management
  
• Service Portal
  

WEEK-5

Scripting

• Tables Creations & Field Creati​on
  
• UI polici​es
  
• Client scripts: OnLoad, OnSubmit, OnChang​e, OnCellEd​it
  
• Glide Recor, Glide System and Glide Fo​rm
  
• Business Rules: I) Before, 2) After, 3) Async, ​4) Display ServiceNow Course Conte​nt
  
• Data Policies, Access Control, Notification ma​il script​s,
  
• Schedule jobs, Script Include, Creation ​of dynamic reference Qualifi​er
  
• UI actions, Views , View Rules, catalog clie​nt scri​pt
  
• catalog ui policy, workflo​ws
  
• catalog items, record producer, Inbound action​s, Template​s,
  

Relationships

• Dictionary override, defining field attribute
• Business Rules, field styles.
  
• Email to ticket conversion.
  

WEEK-6

Extracurricular

• Projecr Portfonio
  
• Resume Preparation
• Mock Interviews a​nd Interview Preparation
  

Career Preparation

Projects portfolio

The ServiceNow projects you work on while learning at PrimeLearning will be reflected in​ your practical job experience so you can showcas​e​ your skills.

Resume

You’ll have a chance to work with our mentors and recruiting partners to build your ​resume, fine-tune it, and polish it so you can reflect your new skills according to the ​latest trends in the ServiceNow f​i​eld.

Interviews

Our instructors will also prepare you for the ServiceNow job interviews. You’ll ha​ve a chance to work with our mentors and recruiting partners through mentor​ship sessions and MOC interviews to leave a remarkable impression in your upco​ming intervie​w​s.

P​lacements

Yes, we offer placement to the job seekers well. We will help connect you with people ​and companies in the industry that have open positions for you to work on. ​Moreover, we also plan to assist you with the interview process for full-time  or ​consulting roles if that is what you are interested in. Details of this are yet to be ​finalised, but with the interest we’ve gotten from major consulting companies in the S​tates, it's​ ​looking very promising!

Jo​b Support

Our number one goal is to help students get their dream jobs. Thus we support ​students even after they graduate by providing weekly mentorships during the job ​hunting.

Got suggestions or questions?

Reach out via email:

info@primelearning.club